Terms and Conditions

Appointment Preparation & Arrival:

• If you experience any cold, flu-like, or COVID-19 symptoms prior to your session, please contact Native Touch, LLC immediately to cancel your appointment and reschedule.
• Arrive 10 minutes before your scheduled session to unwind and allow time for changing

Cancellations: 

• We kindly ask that you give us 24hr notice of cancellation of an appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. Please note that massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. 

Tardiness: 

• Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time to your appointment.

No-shows: 

• Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” If this occurs the first time, you will not be charged for the appointment. For any future occurrences, you will be charged a 50% cancellation fee.

Payments:

• Payment is due at time of service. Cash, Check, Mastercard, Visa, AMEX, and Discover are accepted.
• Native Touch, LLC accepts Health Savings Account/Flex Spend Account cards.  A prescription is needed from your medical provider, click to understand requirements.  Present your card at time of checkout and you will automatically receive your receipt via email to submit to the insurance company. 
• We accept WholeHealth Living Network/WholeHealthPro participants - please bring your health insurance card.
• Returned checks due to NSF- $45.00 fee will be added to your service fee

No Gratuity/Tipping Policy: We do not accept tips, but we do accept referrals!

• Native Touch is committed to upholding the standards of the massage profession and its therapists. Licensed Massage Therapists are licensed health care practitioners as determined by the State of New Hampshire, Massachusetts, and Florida, the issuer of our professional licenses. Since other health care professionals do not accept gratuity, we follow suit.
• As a therapeutic massage practice focused on health and wellness, not a spa, we guarantee quality professional and therapeutic massage treatments each visit. Too often, clients see quality and effort of therapists in spa settings fluctuate depending upon the amount of tip left behind. The No Tipping Policy keeps the focus on your treatment plan and collaborative health care.
• We do wish to make a distinction: In a spa environment, where pay is often commission-based and in line with a service- and retail- based industry, tipping is necessary and encouraged to supplement low wages. So please do continue to tip your massage therapist when in a spa setting. If you don’t know if you should tip or not, simply ask!

Additional Information:

• All services are by appointment only.
• Prices subject to change at anytime.
• Referral Credits cannot be applied to monthly memberships